You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made
Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘change address’ option which is available under ‘My order’ section of App/Website.
Tap on “My Orders” section under the main menu of your App/Website and then select the item or order you want to cancel.
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
To redeem Trustmining Points, you will have to continue shopping with us on App/Website. In case, you don’t have access to the App/Website , don’t worry, your Trustmining Points are safe with us, whenever you get access of these Platforms in future, you can redeem the same (unless points have not expired)
If you receive an e-mail, a call from a person/association claiming to be from Trustmining seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Trustmining or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Here are a couple of baits fraudsters often use to cheat consumers:
Congratulations! You have been nominated as a ‘Top Trustmining customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.
Hi, I’m calling from Trustmining . We are happy to let you know that you have won an exclusive lucky draw coupon of $ 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.
Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.
All orders placed on Trustmining are dispatched through many courier service.
Please tap on “My Orders” section under main menu of App/Website to check your order status.
